Terms and Conditions

Bookings

Salon Soleil has earned a reputation for assisting clients to achieve the look and style of their dreams through personalized consultations, delivering high-quality products, and exceptional service within an aesthetically pleasing, and relaxing environment. By booking an appointment, clients are agreeing to the following terms and conditions:

Published or quoted service fees are provided as a general guide and cannot be guaranteed without consultation in the salon.
Clients should be prepared to share detailed information and photos of the desired look/style they wish to achieve during consultations so stylists can make recommendations for the type of services required to achieve that look/style.
After salon services have been delivered, no refunds will be offered if clients change their mind about the look/style they said they wanted to achieve during the consultation.
If a client is dissatisfied with the service they received, reasonable efforts will be made to make adjustments.
Any and all adjustments will be determined on an individual basis at the sole discretion of management and require the involvement of the client as well as the stylist.
Salon Soleil is not responsible for any adverse reactions caused by any packaged food, and/or beverages clients consume at the salon.
Clients are encouraged to arrive 15 minutes early so they will have ample opportunity to relax and relax prior to their appointment.

Cancellations

CANCELLATION POLICY
Your appointments are very important to all Salon Soleil team members. The time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hour notices for appointment changes and for cancellations. All our policies are designed to benefit our guests and ensure the best quality and service for all established and future clientele.

CONFIRMATION EMAILS
As a courtesy, we send out an email to confirm your service appointments two business days prior to your appointment date. We understand how easy it may be to forget an appointment, therefore, all our appointments are confirmed 48 hours prior via email for your convenience. Please ensure that we have your current email address on file to take full advantage of this courtesy. It remains your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid any cancellation fees.

Service Guarantee

Salon Soleil rarely, if ever, offers refunds for completed services. Clients who simply change their mind about the look/style they want to achieve and/or desire additional services will be charged for those services.

If clients are dissatisfied, Salon Soleil will make reasonable efforts to make adjustments at no cost to the client under the following conditions:

The client must notify the salon about the issue within 3 days of the date the service was originally performed.
The client’s request for an adjustment is not due to the fact that they simply changed their mind about the look/style, and/or service that they wanted.
Clients must make an appointment to return to the salon within 14 days of the date the service was performed.
All service adjustments must be approved by the Salon owner.

Please note:

Failure to return to the salon for an adjustment within 14 days of the date the original service was performed will effectively nullify the service guarantee.
Any attempt by the client or others to "fix" the issue will effectively nullify the service guarantee.

Thank you for your understanding; we look forward to seeing you in the salon again soon!

Service Disclaimer

Salon Soleil endeavors to consult with each and every client prior to or during scheduled appointments and strives to take every precaution to ensure the safety and best possible outcomes for clients.

Hair color and hair lighteners, along with other chemicals that may be used on hair, skin, and nails can cause adverse reactions when other types of chemical or metal agents may be present. Whilst the strictest guidelines are adhered to in regard to color, lighteners, and chemicals, Salon Soleil may not be able to anticipate every possible outcome.
It is impractical to obtain a thorough assessment of every possible circumstance that could result in undesirable outcomes. If clients do not know or do not disclose the types of chemical or metal agents that may have been used on their hair, skin, or nails, a number of undesirable outcomes are possible ranging from hair breakage, chemical burns and undesired color results. When in doubt, it is wise to err on the side of caution.
Salon Soleil management strives to hire the brightest and best stylists who are as dedicated as we are to providing outstanding eco-conscious products and services to our clients as well as their families, and friends. Our staff is trained to do their very best to ensure that our clients have a positive experience each and every time they visit our salon.
While Salon Soleil staff are experienced, knowledgeable, and competent, unexpected, and/or unwanted outcomes can occur. To minimize the chances of an undesirable outcome, clients are encouraged to share certain types of personal information with our stylists such as:

Exposure to toxic chemicals such as chlorine

Exposure to natural hair color products such as henna

Exposure to any substances, or products that could possibly affect their hair, skin, or nails

Lifestyle changes such as diet, exercise, sleep, supplements, medications, etc

Children in the Salon

While Salon Soleil does not prohibit clients from bringing children along on their appointments, should clients do so, management wishes to inform them:

To ensure their safety and protection, it is imperative that clients keep a close eye on any children they bring to the salon the entire time they are there.
Items such as scissors, hot tongs, hot irons, chemicals and other items can be especially dangerous and harmful to children.
While coloring books, crayons and pencils are available, clients are encouraged to bring along something for their children to do as long as these items do not disturb or distract members of the staff, or other clients.
Clients who bring children along on their appointments are responsible for their behavior as well as any injuries or property damage.